OIUG
Oroville Internet User Group

Q and A
From Our Meetings

1. Do I have to be connected to the Internet to write an email?
No - with most email programs you may click work off line or cancel if it tries to connect you to the Internet.

2. Why am I always getting diconnected after I open Outlook Express?
You probably have a box labeled Hang Up after sending and receiving email checked.
Open Outlook Express, click on Tools then select Options.
Click on the Connections tab.
If there is check in the box labeled Hang Up after sending and receiving, click on the check to remove it.

3. What is the difference betgween username, email address and POP account name?
Your username is your logon name to ChoiceNet. It is usually short like nurse, steve, or smith. It tells the computer (authentication server) who you are and allows you to access the Internet.

Your email address is how mail finds its way to you across the internet. It usually starts with your username like nurse@cncnet.com, steve@cncnet.com, or smith@cncnet.com. It identifies you and the Internet service you are using, so the Internet mailman can find you.
Your POP account is the name of the email server (the computer that handles mail) that has your email address stored on it and will route your mail to you. For our earlier customers it will be just your username. For our more recent customers it will be longer like nurse.cncnet, steve.cncnet, or smith.cncnet.

4. My compouter locks up and I can't get my mouse to click on anything. What can I do?
There are a number of things that may cause this. First if you are using Win98 or ME, log onto the internet. Then click on your start button on the lower left side, and select "Windows Update" it is near the top of the list. This will take you to Microsoft's website. Now select the "Produce Update" link, this will take awhile, but when you get there you will have a change to update your software, as it may be needed. If there are critical updates needed there will be check already marked, just click on the blue download arrow, then you will need to repeat this on the download now arrow. After that everything is pretty much automated, just follow the instructions. You may want to return to this site now and then and check of updates.
WHEN YOU PC IS LOCKED UP. Try holding down the "ctrl" and "alt" keys and then click the "Delete" key. This may bring up a window that will list all the programs running in the background, if one of them says "not responding" click on it once and then click on the button called "end task". Wait a bit and on the button called "close" in the new window that should appear.
If nothing works and you cannot do anything - turn off the computer. Wait about 20 second and then turn it back on. You will see blue screen telling you that you shut the computer off wrong, don't worry about it. Then try and update your files. If you see the same program saying "not responding" all the time you may want to remove it and re-load it if your really need it.

5. What is the function of "BackWeb"?
This is a program that was and I guess still is used by some software company to assist you in keeping their software up to date on your computer. It will look at the company's current version and if yours is older will notify your or just update things, depending on how it loaded. It is not used as much today as a couple of years ago.

6. Define "Cookie" and its function?
It aint something you eat, darn. It is nothing more than a bit of information that is stored by someone on your computer. It is normally used to identify you to that company when you go to there website, there equipment will place the information on your computer the first time you visit. Then when you go back they will know you where there before and know what you did, purchased, or information you may have completed on line for them. In most case the cookies today do not have important information about you, only an assigned reference for their database to use to pull-up information about you. There are other uses for cookies but this is the most common today.

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